Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury
Consumer productAnnounced
Summary: Dupray USA LLC, of Newark, Delaware is recalling Dupray Neat Steam Cleaners. Reason: The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.
What is being recalled
Dupray Neat Steam Cleaners
Why
The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.
This recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.
How serious is it
CPSC does not assign severity classes. Read the hazard and injury details above.
Where it was sold
Sold in the United States at Online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150.
How to tell if yours is affected
No lot or model codes were published. Match the product description above.
What to do
Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design. Repair
Contact: Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.
Recall facts
| Recall number | 26283 |
| Category | Consumer product |
| Agency | U.S. Consumer Product Safety Commission (CPSC) |
| Severity | Not classified |
| Status | Announced |
| Recall started | February 26, 2026 |
| Reported | February 27, 2026 |
| Company | Dupray USA LLC, of Newark, Delaware |
| Company location | China |
| Quantity | About 651,145 (In addition, about 96,530 were sold in Canada) |
| Sold at | Online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150. |
| Injuries reported | The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage. |
More recalls from Dupray USA LLC, of Newark, Delaware · all consumer product recalls · recalls from February 2026